Nationwide Building Society

Financial Ombudsman decision DRN5311257 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Nationwide were sorry that they couldn’t locate the agreement nor send it when he wanted it, which they accept they should have done.Complaint handling

They also reviewed the multiple letters he wrote to them. I think that was fair, too.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5311257.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.