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BMW Financial Services(GB) Limited

Financial Ombudsman decision DRN5305275 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

The executors of the estate of the late Mr S complain that BMW Financial Services (GB) Limited (BMWFS) didn’t handle the Personal Contract Purchase (PCP) agreement well.Bereavement and power of attorney

I can see why the executors felt aggrieved when having promptly notified BMWFS it showed little understanding of their situation.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5305275.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.