PRA Group (UK) Limited

Financial Ombudsman decision DRN5302766 Not upheld

Not upheldoutcome, as published by the Ombudsman

£225redress stated in the decision

Sat Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr H has complained that PRA Group (UK) Limited (“PRA”) acted unfairly in their pursuit of a debt it says he owes it.Treatment in financial difficulty

We would expect businesses to treat consumers positively and sympathetically if they’re in financial difficulties.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5302766.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.