National Westminster Bank Plc

Financial Ombudsman decision DRN5299408 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Data and privacy

In the Ombudsman’s words

NatWest is not obliged to agree to lend and, in general terms, it can decide to whom and how it lends.Irresponsible lending

Mr A and Mrs C’s complaints about data protection and disclosure are best dealt with by the Information Commissioner’s officeData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5299408.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.