Northern Bank Limited

Financial Ombudsman decision DRN5299196 Not upheld

Not upheldoutcome, as published by the Ombudsman

£17,300redress stated in the decision

Thu Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Ms S complains that Northern Bank Limited (“the bank”) has treated her unfairly and unsympathetically when she was in financial difficulties.Treatment in financial difficulty

Her credit file has been affected by entries made by the bank when she was making the agreed interest-only repayments.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5299196.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.