Lloyds Bank PLC

Financial Ombudsman decision DRN5294420 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

refused to investigate her complaint or allow her to make a complaintComplaint handling

giving her misleading information by telling her it was sent in 2017Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5294420.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.