Lloyds Bank PLC

Financial Ombudsman decision DRN5290502 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mr and Mrs A complain about the way Lloyds Bank plc has acted in enforcing its charge over their property for a business debt. They want the bank to stop charging interest on the outstanding debt and to agree an acceptable repayment plan with them, rather than force the property’s sale.Treatment in financial difficulty

Mr and Mrs A also say that the bank should not be continuing to charge interest on the outstanding debt, which is causing the amount owed to rise.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5290502.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.