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Tesco Personal Finance Limited

Financial Ombudsman decision DRN5285629 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Tesco accepts it should have told Mr F about the new plan sooner than it did.Treatment in financial difficulty

Tesco’s adviser ended the phone call of January 2015 a little abruptly but she had given prior warning this might happen.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5285629.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.