Vanquis Bank Limited

Financial Ombudsman decision DRN5280082 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Dec 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting

In the Ombudsman’s words

He also says Vanquis has wrongly taken £1 from his account as interest, despite the account being interest-free.Interest and rates

Mr J complains that Vanquis Bank Limited took too long to update his credit files following settlement of his credit card account.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5280082.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.