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Fairstone Mortgage Solutions Ltd
Financial Ombudsman decision DRN5272787 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Apr 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
It didn’t pass that information on to Miss M. I also agree that once Mortgage Find was aware, it would be reasonable to expect it to have relayed this issue back to Miss M to keep her informed.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5272787.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.