Nationwide Building Society

Financial Ombudsman decision DRN5269712 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Mar 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

I consider the information Nationwide provided to Mr C was misleading because it only said he had to have a minimum 5% deposit.Product mis-sold

I order Nationwide Building Society to pay Mr C £250 for the trouble and upset caused by its poor customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5269712.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.