Active Securities Limited

Financial Ombudsman decision DRN5259757 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Sep 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr C complains that Active Securities Limited (trading as 247 Moneybox) lent him money that he could not afford to repay.Irresponsible lending

Mr C has also complained that when he explained his financial difficulties to Moneybox it did not assist him.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5259757.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.