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RCI Financial Services Limited
Financial Ombudsman decision DRN5254475 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr C says that it was agreed the finance would be arranged over 3 years on a 0% interest rate. But he says that when he went to sign the finance paperwork a few days after paying the deposit, the terms had changed to a 4 year term on a 3.99% interest rate.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5254475.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.