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Rossendales Collect Limited
Financial Ombudsman decision DRN5251837 Upheld
Upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Tue Apr 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The business then made a mistake by not putting the account on hold in December 2013, after saying it would. This added to the stress caused to Mr and Mrs A.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5251837.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.