HSBC UK Bank Plc
Financial Ombudsman decision DRN5245531 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
not sending him a written breakdown of the transactions on his current account showing which debit card was used to make themIdentity checks and access
complained about the time it took for HSBC to get back to himComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5245531.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.