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National Westminster Bank Plc
Financial Ombudsman decision DRN5243624 Not upheld
Not upheldoutcome, as published by the Ombudsman
£325redress stated in the decision
Thu Oct 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
it added arrears to her accountTreatment in financial difficulty
it then took months to respond to her complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5243624.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.