National Westminster Bank Plc

Financial Ombudsman decision DRN5236307 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Bereavement and power of attorney

In the Ombudsman’s words

NatWest accepted that it had given Mr K wrong information about what he would be allowed to do for Mrs K.Product mis-sold

He also says that it was not possible for him to send the money back to the originating bank unless he had a power of attorney for Mrs KBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5236307.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.