Santander UK Plc
Financial Ombudsman decision DRN5233745 Not upheld
Not upheldoutcome, as published by the Ombudsman
£85redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Santander only allowed her to take out a small amount on the basis that she had inadequate identificationIdentity checks and access
I am satisfied that Santander should take some responsibility for the problems Ms C had when she tried to withdraw her moneyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5233745.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.