National Westminster Bank Plc

Financial Ombudsman decision DRN5232714 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon Jun 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr W complains that National Westminster Bank Plc (NatWest) did not advise him properly over his residential mortgages.Interest and rates

I do think that there were some failings in customer service over communications which may have led to some confusion over the available interest ratesService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5232714.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.