Nationwide Building Society

Financial Ombudsman decision DRN5230441 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Jan 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

didn’t help him to find a sum of money transferred overseas that was untraceable for 15 daysPayment delayed or failed

I’m persuaded Nationwide could’ve done more to help Mr W find this money and I think their mistakes have had a significant impact on himService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5230441.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.