NRAM Limited

Financial Ombudsman decision DRN5225368 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Oct 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Ms L complains that NRAM plc is pursuing her for mortgage arrears that she believes she does not owe.Treatment in financial difficulty

he concluded that there had been some shortcomings and delays in the way NRAM dealt with Ms L’s concerns.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5225368.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.