Barclays Bank UK PLC

Financial Ombudsman decision DRN5217215 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Mr V complains that Barclays Bank UK Plc (previously Standard Life) mis-sold him an interest only mortgage, without an endowment policy.Product mis-sold

He’s said that Mr V is very vulnerable and any attempt to remove him from the property would severely affect his health.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5217215.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.