Carcashpoint Limited

Financial Ombudsman decision DRN5213701 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mrs R found it difficult to meet the repayments that were due.Treatment in financial difficulty

Mrs R says she is in poor health and this has affected her ability to meet the repayments due.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5213701.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.