National Westminster Bank Plc

Financial Ombudsman decision DRN5211536 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,100redress stated in the decision

Mon Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr and Mrs G complain about the actions of National Westminster Bank Plc when they experienced financial difficulties repaying their loan.Treatment in financial difficulty

NatWest had agreed that the loan balance reported to credit agencies be adjusted to reflect the payments that should have been applied.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5211536.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.