HSBC Bank plc

Financial Ombudsman decision DRN5204966 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending

In the Ombudsman’s words

Mrs P says that the overdraft should not have been increased. I understand Mrs P’s concerns that the overdraft was allowed to increase and that spending was not blocked. However this was a commercial decision made by the bank and having looked at the information provided I do not find I can say that the increase was irresponsible.Irresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5204966.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.