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TSB Bank plc
Financial Ombudsman decision DRN5200887 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Jun 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
TSB assured us that it hasn’t made a credit check as a formal application hadn’t been submitted. So this won’t have affected his credit record. And I see from TSB’s records that Mr M says he’s now successfully applied to another lender. I can see that TSB’s customer service wasn’t as good as it should’ve been.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5200887.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.