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Creation Consumer Finance Limited

Financial Ombudsman decision DRN5199820 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

A loan was taken out with the lender fraudulently in Mrs C’s name.Product mis-sold

Mrs C complained to the lender, and it sent her a cheque for £75 in compensation. Mrs C didn’t feel that this was enough and brought her complaint to this service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5199820.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.