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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN5197578 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Thu Feb 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Miss J complains that Shop Direct Finance Company Limited (trading as Littlewoods) acted irresponsibly because it increased her credit limit when she was having financial problems.Irresponsible lending
Littlewoods accepts it should have responded faster when Miss J complained and offers £25 compensation for any upset and inconvenience caused.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5197578.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.