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Tesco Personal Finance Limited

Financial Ombudsman decision DRN5192598 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Mrs M complains that Tesco Personal Finance PLC (trading as Tesco Bank) wouldn’t accept her Carer’s Allowance letter in connection with the opening of an ISA.Identity checks and access

The bank has apologised to Mrs M for mistakenly saying it rejected her application because she didn’t send it acceptable documents, and acknowledged the upset it caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5192598.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.