Equifax Limited

Financial Ombudsman decision DRN5184071 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr D complains that Equifax Limited (“Equifax”) has recorded another person’s details and the wrong linked address on his credit file and have failed to remove them.Credit file reporting

She noted that Equifax had subsequently made an offer to Mr D to compensate him for this mistake and she thought they’d therefore taken sufficient action.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5184071.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.