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Creation Consumer Finance Limited

Financial Ombudsman decision DRN5183846 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr M has explained that there was a problem with his direct debit and Creation wrongly told him his account was in arrears.Treatment in financial difficulty

Creation has now dealt with the problem with the direct debit and amended Mr M’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5183846.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.