Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN5182104 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mr A complains that Bank of Ireland (UK) Plc (“BOI”) did not correctly complete his application for an ISAProduct mis-sold

the clause regarding term of investment on Mr A’s form was left blank, causing it to revert to the default term of 12 months. This was not picked up by either the agent or Mr A at the time.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5182104.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.