Lloyds TSB Bank Plc
Financial Ombudsman decision DRN5179081 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
tell credit reference agencies to remove from her credit file all adverse information relating to that loanCredit file reporting
it was likely that the bank had made a mistake by writing Ms J’s name on the loan agreement formProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5179081.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.