Temple Finance Limited

Financial Ombudsman decision DRN5164387 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

I can’t say that Temple acted irresponsibly in allowing Mr F to enter into the agreement.Irresponsible lending

Mr F complains that Temple Finance Limited (“Temple”) won’t write off the balance he owes under a hire purchase agreement. He says he can’t repay this because of severe mental health problems leading to financial difficulties.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5164387.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.