National Westminster Bank Plc

Financial Ombudsman decision DRN5161744 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

ensure that both liabilities are dealt with under the same stewardship for repayment purposesTreatment in financial difficulty

Mrs Y found herself in financial difficulties after her husband’s death. She asked NatWest to stop interest on her personal debt and on the company debt.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5161744.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.