Shoosmiths LLP

Financial Ombudsman decision DRN5159495 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Mon Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

he believed its actions had resulted in adverse information being recorded on his credit fileCredit file reporting

Shoosmiths failed to tell the bank on 4 January 2014 that it had come to an agreement with Mr B, or to notify it when it received his paymentsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5159495.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.