State Bank of India
Financial Ombudsman decision DRN5158518 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Feb 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mrs C complains that State Bank of India failed to process an investment.Payment delayed or failed
Mrs C hasn’t had the support she deserved in recent times when she was pursuing the matterService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5158518.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.