Santander UK Plc
Financial Ombudsman decision DRN5158274 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander is under a duty to protect its customers’ data. That duty extends to taking measures to ensure that any instructions it receives to change an address comes from the right customer.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5158274.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.