TSB Bank plc

Financial Ombudsman decision DRN5150448 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Dec 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Ms P has complained that TSB Bank plc misinformed her of the reason why her application to switch current accounts to it was refused.Complaint handling

I uphold Ms P’s complaint and require TSB Bank plc to apologise and pay her compensation of £50 for the distress caused by its poor explanation about her account application.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5150448.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.