Santander Consumer (UK) Plc

Financial Ombudsman decision DRN5141829 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr N complains that Santander Consumer (UK) Plc (“Santander”) should have defaulted his loan agreement with it sooner than it did. He also says Santander offered no help, sympathy or voluntary termination option when he began to experience financial difficulty.Treatment in financial difficulty

I’ve been mindful that Mr N’s credit file should be an accurate reflection of what’s actually happened on the account, as well as what may seem fair to both parties.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5141829.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.