Txtloan Limited

Financial Ombudsman decision DRN5136061 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Aug 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

I think by this point there were indications that Miss B was in financial difficulties. The amount had increased and it was taken out very soon after the last loan. I think MyJar should have asked more questions before agreeing to lend to her.Irresponsible lending

In addition, I’d ask them to remove any reference to this loan from her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5136061.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.