NOVITAS LOANS LIMITED

Financial Ombudsman decision DRN5132754 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Aug 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Novitas had not checked whether she could afford to repay the loan, and had lent to her irresponsibly.Irresponsible lending

End her loan agreement and remove any reference to it on her credit file.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5132754.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.