Metro Bank PLC

Financial Ombudsman decision DRN5131629 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr O complains that Metro Bank PLC did not transfer funds between accounts when he asked them toPayment delayed or failed

Mr O also complains that Metro Bank kept him waiting to talk to someone on the phone, and gave him misleading information.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5131629.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.