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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN5123603 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

I’m unable to ask a business to alter its lending criteria.Irresponsible lending

Remove the default notice and correct Miss E’s credit file with the search that took place in June 2018Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5123603.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.