Jigsaw Finance Limited

Financial Ombudsman decision DRN5123073 Not upheld

Not upheldoutcome, as published by the Ombudsman

£65redress stated in the decision

Sat Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Where a customer tells a business of financial difficulties we’d expect it to treat the customer positively and sympathetically. This might include making alternative arrangements to pay such as reducing monthly repayments for a period or extending the term of an agreement.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5123073.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.