HSBC UK Bank Plc
Financial Ombudsman decision DRN5114071 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Sep 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr P complains as a director of A, a limited company, that HSBC UK Bank plc (HSBC) won’t refund him after he was the victim of a scam.APP scam refund refused
Mr P says HSBC hasn’t responded to his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5114071.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.