National Westminster Bank Plc

Financial Ombudsman decision DRN5108360 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr L tried to make a payment from his account. This failed as he wasn’t able to give the correct numbers from his PIN.Payment delayed or failed

Mr L has complained National Westminster Bank Plc didn’t investigate his complaint properlyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5108360.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.