Nationwide Building Society

Financial Ombudsman decision DRN5107639 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

She was also unhappy with the way Nationwide had handled her complaint.Complaint handling

Nationwide has accepted that it made an error here and apologised to Mrs C for that error.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5107639.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.