Lloyds Bank PLC

Financial Ombudsman decision DRN5106736 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Service failure

In the Ombudsman’s words

I considered that the bank had an obligation to register true and accurate information about how Mr N had managed his account. It appeared he had defaulted on the loan and this was not because the loan was unaffordable from the onset.Irresponsible lending

I was persuaded by Mr N’s account about the bank providing him with wrong information about his cheque. I also accepted it had given him the run around and had been unhelpful when he tried to track down the cheque.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5106736.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.