TSB Bank plc

Financial Ombudsman decision DRN5105202 Not upheld

Not upheldoutcome, as published by the Ombudsman

£46redress stated in the decision

Thu Aug 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

I understand from Mr G’s correspondence to this service that he also has further concerns about the way in which his complaint was handled after TSB apologised about the misleading letter.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5105202.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.